Communications Manager (BCM) delivers small/medium-sized businesses and
branch offices the only converged voice/data solution in the industry,
providing a choice of IP-enabled or pure-IP strategy. Leveraging existing Meridian, Norstar, and Succession
1000 investments, IP office (replaces BCM) has the capabilities businesses need including
telephony, unified messaging, multimedia call center, interactive voice
response, IP routing and data services such as firewall, wireless, and
IP Telephony supports
powerful new e-business applications that level the playing field with
larger competitors, extend network services to remote workers,
increase portability, simplify moves and changes, and eliminate toll
charges on site-to-site calls.
Universal Internet Access for all connected users and
workstations, including access to corporate intranets, support for
intra-site Virtual Private Networks (VPNs), and remote connectivity
for mobile or home users.
Center Applications combine the reach of the Web with
personalized agent interaction and customer support.
Wireless Solutions break the chains that tie users to their
workstations, giving Call Center agents hands-on access to samples
and supporting wireless scanners for efficient inventory procedures.
Hybrid Environment leverages existing investments in Meridian, Norstar and Succession
1000 systems, offering a future-proof migration strategy.
Unified Messaging allows users to manage all their voice,
fax, and e-mail messages from a single application on their
multimedia-equipped PC or laptop.
Interactive Voice Response allows businesses to offload
routine transaction and customers to access pertinent information 24
hours a day, 365 days a year.
Centralized Voice Mail and Management The networking
capabilities of IP telephony make centralized applications for
messaging and management more cost effective than ever before.
Enterprises receive the benefits of standard greetings, global
administration, and a common interface across their network.
ready for IP telephony
and BCM Comparison Matrix
Call Center Application Brief
IP Solutions for Enterprises
the Converged Enterprise Branch with BCM and Contivity
Ask Questions about BCM 4.5